Collections Associate

Our client, a well-established wholesale supplier, is seeking a Collections Associate to join their team. This role offers the opportunity to step into a stable organization with a strong, well-developed culture that truly values work–life balance.

Responsibilities

• Monitor overdue accounts and complete follow-ups.
• Contact clients by phone, email, or mail regarding outstanding invoices.
• Process payments and update customer accounts accurately.
• Maintain documentation of all communications and collection activity.
• Assist with setting up and maintaining customer accounts and payment plans.
• Resolve billing or payment inquiries to maintain strong client relationships.
• Collaborate with finance and accounting to resolve issues.
• Review credit hold reports and identify potential collection challenges.

Qualifications

• Strong organization and attention to detail
• Proficient in Microsoft Office, especially Excel
• Clear communication and basic negotiation skills
• Comfortable with basic math
• Solid written communication skills

Pay Transparency Statement: The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program.