Customer Service Rep

Location: Milwaukee, Wisconsin
Sector: Accounting
Employment Type: Permanent
Job ID: 40341
Date Added: 12/09/2024

Our client is an organization in the Milwaukee area looking for a Customer Service Rep. This company is looking for someone with 1+ years of experience, organized, and is highly motivated. This company provides a collaborative culture, a forward thinking team, and room for professional growth. This position is onsite.

 

The salary for this job is $65k – $80k.

 

The Customer Service Rep will be responsible for, but not limited to, the following:

 

RESPONSIBILITIES

  • Respond promptly to customer inquiries via phone, email, and chat, focusing on professionalism and customer satisfaction. Resolve issues and complaints effectively to ensure positive outcomes.
  • Maintain detailed records of all customer interactions and transactions in the CRM system.
  • Oversee the EDI order feed, ensuring timely and accurate processing of orders. Monitor transactions for errors and troubleshoot issues promptly to maintain smooth operations.
  • Collaborate with sales, logistics, and other departments to ensure efficient order processing and delivery.
  • Support the onboarding and training of new team members, ensuring they understand customer service protocols and EDI system processes.
  • Generate reports on customer service and EDI performance for management.

 

The Customer Service Rep will possess the following:

 

EXPERIENCE REQUIRED

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Experience in customer service, preferably in a related industry.
  • Familiarity with EDI systems and order management processes preferred.
  • Strong problem-solving skills and attention to detail.
  • Proficient in Microsoft Office Suite and CRM software.

 

 

 

Equal Opportunity Employer

The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. Actual compensation is influenced by a variety of factors including, but not limited to skills, experience level, and overall qualifications. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

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